The course covers theory and practical service types and styles used in the international hospitality industry. The course examines and analyses the nature of service expected. The markets served by the various sectors of the industry and consumer needs.
It also gives the students an understanding of the interpretation and demands of the growing global and ever changing hospitality industry. Operational know how of the technical methods and processes and ability in the production and services processes and methods to familiarize students with the aspects of modern and classical service techniques. It focuses on preparing the students for the realities of the industry. Understanding the various resources required for their operation, as well as the decision making on the appropriateness of various processes and methods to meet the global demands.
Moreover, the course encourages monitoring of guests needs and satisfaction. It also familiarizes the student with the role of selling, guest service etiquette, waiter psychology and accounting systems. The course will be delivered on the basis of theoretical knowledge combined with practical and hands-on approach.
